Seats, trials and upgrading
Billing & Plan shows your plan, its status, and how many seats you are using.
Seats
Hitting the cap refuses new invitations with a dialog naming your limit. Two ways out: offboard people who have left, which frees their seats immediately, or move to a larger plan.
Plan states
- Trialing, with the end date shown.
- Active, with the renewal date.
- Past due — a payment failed. Fix the card before it lapses.
- Scheduled to cancel — a notice tells you when it ends.
Upgrading
Upgrade to Team opens a hosted checkout with our merchant of record and returns you to this page. Card details are never handled by Sentilai.
If you are already on the highest self-service plan, the page says so and points you at us for Enterprise.
Managed and Enterprise organizations
If your organization is billed through an agreement rather than self-service, this page shows that instead of a checkout button. Seat changes go through your account contact.
If upgrading is unavailable
You may see a message that online upgrade is not available yet. That is a temporary state on our side, not a problem with your account — contact us and we will move you.