# Sign-in and passkey problems

## "This account can't open the admin console"

The identity is valid but has no admin record. Usually **passkey autofill chose the wrong
saved account** — common for anyone with a work and a personal identity on the same
machine. Sign out and sign in again, choosing deliberately.

Or the person is a developer, who correctly cannot open the console.

## The invite link does not work

Invites are single-use and expire. **Users & Teams → Pending & past invites** shows the
status. **Resend** issues a fresh link and kills the old one.

## Lost the device with the only passkey

Another admin uses **Resend passkey** on that person's row. If the locked-out person is the
only admin, contact us.

Prevent it: register a second passkey on **Account & Profile**. The console warns you until
you do.

## "Cannot remove your last passkey"

Working as intended. Register the replacement first, then remove the old one.

## The session keeps expiring

If you are being asked to sign in repeatedly in a short period, tell us — that is a bug
rather than a policy, and we have fixed one like it before.

Note that **Policy → Device sessions** can legitimately end *device* sessions by idle
timeout or maximum age. That affects developers' machines, not your console session.