# Overview

# Support & tickets

Sentilai has a built-in, closed-loop support system — no third-party helpdesk holds your data.

## Opening a ticket

In the Admin Console's **Support** area: subject, description, attachments. You'll see the full ticket history and status there.

## Email notifications & reply-by-email

You get an email when support replies or the status changes. **Replying to that email** appends your reply to the ticket directly — no need to open the console. (New tickets can't be opened by cold email — that's deliberate, to keep spam out of your support queue.)

## Data location

Ticket content lives in Sentilai's EU infrastructure, under the same retention and deletion commitments as the rest of your tenant data (see the Privacy/DPA documents).