Request logs from a device When a developer reports that a tool isn't behaving, you can ask their machine for its event logs without touching the laptop. Diagnostics → Request logs on their device row. The Endpoint Suite picks the request up and uploads a log bundle. It appears under Log bundles, ready to download. What is in a bundle Event logs only — what the app did, which tools it configured, which requests it routed and what happened to them. Never prompt content. Bundles are kept 14 days. If the machine is offline the request waits; the bundle arrives when it next connects.