# Request logs from a device

When a developer reports that a tool isn't behaving, you can ask their machine for its
event logs without touching the laptop.

1. **Diagnostics** → **Request logs** on their device row.
2. The Endpoint Suite picks the request up and uploads a log bundle.
3. It appears under **Log bundles**, ready to download.

## What is in a bundle

Event logs only — what the app did, which tools it configured, which requests it routed
and what happened to them. **Never prompt content.** Bundles are kept 14 days.

If the machine is offline the request waits; the bundle arrives when it next connects.

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![Each device row on Diagnostics carries Request logs — the bundle appears under Log bundles once the machine uploads it.](https://docs.sentilai.com/uploads/images/gallery/2026-08/UC0diag-request-logs.png)
*Each device row on Diagnostics carries Request logs — the bundle appears under Log bundles once the machine uploads it.*