# Seats, trials and upgrading

**Billing & Plan** shows your plan, its status, and how many seats you are using.

## Seats

One pool, shared by admins and developers. The counter appears both here and on **Users &
Teams**.

Hitting the cap refuses new invitations with a dialog naming your limit. Two ways out:
offboard people who have left, which frees their seats immediately, or move to a larger
plan.

## Plan states

- **Trialing**, with the end date shown.
- **Active**, with the renewal date.
- **Past due** — a payment failed. Fix the card before it lapses.
- **Scheduled to cancel** — a notice tells you when it ends.

## Choosing a plan

Self-service plans are **seat bands**, not a per-seat meter:

| Plan | Seats |
|---|---|
| Free trial | 5, for 30 days |
| Starter | up to 5 |
| Growth | up to 10 |
| Team | up to 25 |

You pay the band's flat price whether you fill it or not, so the band you need is decided by
your headcount, not your usage. A team of twelve is on Growth's next band up, Team — worth
knowing before you plan a hire.

Above 25 seats the page points you at us for Enterprise.

## Billing cycle

A **monthly / annual** toggle sits above the plans, defaulted to annual. Annual works out at
roughly two months cheaper per year and is billed once; monthly carries no commitment and
can be cancelled any time.

**Prices exclude VAT**, which is added at your local rate during checkout. Business buyers
reclaim it, so the net figure is the one worth comparing.

## Changing band

Choosing a plan opens a hosted checkout with our merchant of record and returns you to this
page. Card details are never handled by Sentilai.

- **Moving up** takes effect immediately and is prorated.
- **Moving down** takes effect now, and the lower price starts at your next renewal — you
  are not refunded the remainder of the term you already bought.

## Managed and Enterprise organizations

If your organization is billed through an agreement rather than self-service, this page
shows that instead of a checkout button. Seat changes go through your account contact.

## If upgrading is unavailable

You may see a message that online upgrade is not available yet. That is a temporary state
on our side, not a problem with your account — contact us and we will move you.

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![Billing & Plan — the three seat bands with the annual/monthly toggle. Prices are exclusive of VAT.](https://docs.sentilai.com/uploads/images/gallery/2026-08/billing-plans.png)
*Billing & Plan — the three seat bands with the annual/monthly toggle. Prices are exclusive of VAT.*